Frequently Asked Questions

AI price estimates often describe what you might receive by selling the device yourself. Our Instant Cash Value is what we can offer to buy it directly, based on its model, specifications, condition, and current demand. Selling privately may bring more money, but you handle the listing, buyer, wait, and potential problems. We handle those steps and pay promptly after inspecting the device. Our online value is an estimate; the final offer is confirmed in person. You're always free to choose the option that works best for you.

Back up anything you want to keep, sign out of personal accounts, disable Find My/Activation Lock, and factory reset your device. We can help with these steps, but personal accounts and applicable account locks must be removed before the sale is completed. Staff may interact with your device to help you back up or transfer information, remove accounts, and factory reset/erase the device. We do not intentionally retain your personal device data. We use the device manufacturer's standard factory-reset/erase process before resale. This is not a certified data-erasure process and does not guarantee that data is irrecoverable.

We offer on-the-spot payment by Cash, Apple Pay, Cash App, Zelle, and Venmo. Most transactions take about 5–15 minutes.

We buy devices in almost all conditions! Whether your device is brand new in the box, gently used, deeply scratched, or has a cracked screen or bad battery, we will make you an offer. The payout value simply adjusts based on the condition.

We do not purchase devices that remain iCloud/Activation Locked, including iPhones, iPads, and Apple Watches. You may arrive with your account still signed in, and we can help you remove it, but you must successfully remove the account and Activation Lock before completing the sale. We do not purchase devices that remain FRP (Factory Reset Protection) locked. You may remove your Google/Samsung account and FRP before completing the sale, with our assistance if needed. Financed devices can be eligible if they are otherwise eligible and the IMEI is clean/not blacklisted. We do not purchase actively blacklisted devices or devices reported lost or stolen.

Appointments are preferred, but we can often accommodate same-day or short-notice visits. Call or text (253) 503-9358 to check availability.

You are not required to bring the original charger, accessories, or box. We are primarily evaluating the device itself. However, bringing the original box and accessories (especially for newer models) can sometimes slightly increase your payout.

You must be at least 18 years old and present a valid government-issued photo ID to complete a sale.

Our Tacoma office is camera monitored.